Make it flexible

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Cancellation conditions basics

• Configure cancellation policies per apartment
• If you have the same cancellation policies for each apartment, they can be configured on your account level.
• To update the cancellation policies, you need to push the entire object, partially updates are not possible.

How to use cancellation policies

• There has to be at least one cancellation policy defined with "daysBeforeArrival":0, which is the fee that needs to be paid in case the customer is not showing up.
• We recommend to not configure more than 3 different policies in order to keep the structure clear and understandable for the customer.
• Be aware that your payment rates and cancellation policies are configured in sync.

The object cancellation policy

Examples

No free cancellation offered

The apartment doesn't offer a free cancellation option and the total booking amount is 1000€.

[
     {
          "daysBeforeArrival": 30,
          "cancellationFeeInPercent": 50
     },
     {
          "daysBeforeArrival": 7,
          "cancellationFeeInPercent": 80
     },
     {
          "daysBeforeArrival": 0,
          "cancellationFeeInPercent": 100
     }
]

• If the customer cancels the booking before 30 days of check-in (from the day of booking until 31 days before check-in day) then the cancellation fee that the customer has to pay is 50% of the total booking amount (500€).
• If the customer cancels the booking before 7 days of check-in (from 30 days until 8 days before check-in day) then the cancellation fee that the customer has to pay is 80% of the total booking amount (800€).
• If the customer cancels the booking when the day to check-in is 7 days or less (from 7 days to check-in until the day of check-in) then the customer has to pay the total booking amount 100% (1000€) as the cancellation fee.

Free cancellation offered

The apartment offeres a free cancellation option and the total booking amount is 1000€.

[
     {
          "daysBeforeArrival": 60,
          "cancellationFeeInPercent": 0
     },
     {
          "daysBeforeArrival": 30,
          "cancellationFeeInPercent": 50
     },
     {
          "daysBeforeArrival": 7,
          "cancellationFeeInPercent": 80
     },
     {
          "daysBeforeArrival": 0,
          "cancellationFeeInPercent": 100
     }
]

• If the customer cancels the booking before 60 days to check-in (from the day of booking until 61 days before check-in day) then the cancellation fee the customer has to pay is 0% of the total booking amoung (0€).
• If the customer cancels the booking before 30 days to check-in (from 60 days until 31 days before check-in day) then the cancellation fee that the customer has to pay is 50% of the total booking amount (500€).
• If the customer cancels the booking before 7 days of check-in (from 30 days until 8 days before check-in day) then the cancellation fee that the customer has to pay is 80% of the total booking amount (800€).
• If the customer cancels the booking when the day to check-in is 7 days or less (from 7 days to check-in until the day of check-in) then the customer has to pay the total booking amount 100% (1000€) as the cancellation fee.

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Requirements for Holidu Payment

• When you work with Holidu Payment it is necessary that you set 100% cancellation fee at least for the check-in date. Until 1 day before checkin date cancellation fee can be any percentage (from 0 to 100%).

Using optional fieldrateId with Cancellation Conditions (only to be used when pushing NON_REFUNDABLE and REFUNDABLE rates in LOS)

a) Delete Cancellation Conditions for an apartment (DELETE /v2/apartments/cancellation-policy)

You can delete cancellation conditions for a specific rate by adding rateId in your DELETE request:

Example Request:

DELETE v2/apartments/cancellation-policy?providerApartmentId=ABC123&rateId=NON_REFUNDABLE

Notes:

• If rateId is provided, only cancellation conditions for that specific rate will be deleted.
• If rateId is omitted, the default/main cancellation conditions will be affected.

b) Get Cancellation Conditions for an apartment (GET v2/apartments/cancellation-policy)

You can retrieve cancellation conditions for a specific rate by including rateId:

Example Request:

GET v2/apartments/cancellation-policy?providerApartmentId=ABC123&rateId=NON_REFUNDABLE

Response:

• You will receive cancellation conditions filtered for the provided rateId.
• If rateId is omitted, you will get the default/main cancellation conditions.

c) Create or Update Cancellation Conditions for an apartment (POST v2/apartments/cancellation-policy)
When creating or updating cancellation conditions, you can assign conditions to a specific rate by including rateId in the body:

Example Request Body:

[
  {
    "daysBeforeArrival": 30,
    "cancellationFeeInPercent": 0,
    "rateId": "REFUNDABLE"
  },
  {
    "daysBeforeArrival": 15,
    "cancellationFeeInPercent": 50,
    "rateId": "REFUNDABLE"
  },
  {
    "daysBeforeArrival": 1,
    "cancellationFeeInPercent": 100,
    "rateId": "REFUNDABLE"
  },
  {
    "daysBeforeArrival": 999,
    "cancellationFeeInPercent": 100,
    "rateId": "NON_REFUNDABLE"
  }
]

✅ If you provide rateId → only affect that rate’s cancellation conditions.
✅ If you omit it → affect the default/main one.