Make it flexible

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Cancellation conditions basics

• Configure cancellation policies per apartment
• If you have the same cancellation policies for each apartment, they can be configured on your account level.
• To update the cancellation policies, you need to push the entire object, partially updates are not possible.

How to use cancellation policies

• There has to be at least one cancellation policy defined with "daysBeforeArrival":0, which is the fee that needs to be paid in case the customer is not showing up.
• We recommend to not configure more than 3 different policies in order to keep the structure clear and understandable for the customer.
• Be aware that your payment rates and cancellation policies are configured in sync.

The object cancellation policy

Examples

No free cancellation offered

The apartment doesn't offer a free cancellation option and the total booking amount is 1000€.

[
     {
          "daysBeforeArrival": 30,
          "cancellationFeeInPercent": 50
     },
     {
          "daysBeforeArrival": 7,
          "cancellationFeeInPercent": 80
     },
     {
          "daysBeforeArrival": 0,
          "cancellationFeeInPercent": 100
     }
]

• If the customer cancels the booking before 30 days of check-in (from the day of booking until 31 days before check-in day) then the cancellation fee that the customer has to pay is 50% of the total booking amount (500€).
• If the customer cancels the booking before 7 days of check-in (from 30 days until 8 days before check-in day) then the cancellation fee that the customer has to pay is 80% of the total booking amount (800€).
• If the customer cancels the booking when the day to check-in is 7 days or less (from 7 days to check-in until the day of check-in) then the customer has to pay the total booking amount 100% (1000€) as the cancellation fee.

Free cancellation offered

The apartment offeres a free cancellation option and the total booking amount is 1000€.

[
     {
          "daysBeforeArrival": 60,
          "cancellationFeeInPercent": 0
     },
     {
          "daysBeforeArrival": 30,
          "cancellationFeeInPercent": 50
     },
     {
          "daysBeforeArrival": 7,
          "cancellationFeeInPercent": 80
     },
     {
          "daysBeforeArrival": 0,
          "cancellationFeeInPercent": 100
     }
]

• If the customer cancels the booking before 60 days to check-in (from the day of booking until 61 days before check-in day) then the cancellation fee the customer has to pay is 0% of the total booking amoung (0€).
• If the customer cancels the booking before 30 days to check-in (from 60 days until 31 days before check-in day) then the cancellation fee that the customer has to pay is 50% of the total booking amount (500€).
• If the customer cancels the booking before 7 days of check-in (from 30 days until 8 days before check-in day) then the cancellation fee that the customer has to pay is 80% of the total booking amount (800€).
• If the customer cancels the booking when the day to check-in is 7 days or less (from 7 days to check-in until the day of check-in) then the customer has to pay the total booking amount 100% (1000€) as the cancellation fee.

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Requirements for Holidu Payment

• When you work with Holidu Payment it is necessary that you set 100% cancellation fee at least for the check-in date. Until 1 day before checkin date cancellation fee can be any percentage (from 0 to 100%).